Legal

Complaints Book

File your complaint or grievance here. You do not need an account or a previous purchase. You will receive a copy of your Complaint Sheet by email, with its number and the response deadline.

This page is a Peruvian legal document. The Spanish version is the binding one; this translation is provided for convenience only.

Complaints Book notice

In accordance with Peru’s Consumer Protection Code (Law 29571) and its regulation (Supreme Decree 011-2011-PCM), this site provides a virtual Complaints Book for consumers. It is free to use and requires no account or previous purchase.

— Provider identification

Legal name: MARTECH LABS S.A.C.
Trade name: Piscicultura Global
Tax ID (RUC): 20615547434
Address: Calle 9A, Condominio Santa Rosa, Torre 6, interior 202, Chorrillos, Lima Metropolitana, Perú
Email

1. Nature of the sheet

ComplaintDissatisfaction with the product or service received.GrievanceDissatisfaction with the customer service received, not with the product.

2. Consumer identification

Full name*

Document type*

Document number*

Address*

Email address*

Phone

The consumer is a minor

3. Identification of the goods or service

Type*

Description of the goods or service*

Name of the program, course or service concerned.

Amount claimed

Optional. Leave it empty if no money is involved.

Currency

4. Details and request

Details of the complaint or grievance*

What the consumer requests*

What you expect us to do about it.

I agree to the processing of my personal data in order to handle this sheet.

Read the Privacy Policy

Complaint: dissatisfaction related to the products or services.

Grievance: dissatisfaction not related to the products or services; or discomfort regarding customer service.

The provider must answer the complaint within no more than 15 business days, with no extension possible.

Filing a complaint does not prevent the consumer from using other dispute resolution channels, nor is it a prerequisite for filing a report with INDECOPI.